Ship.com Privacy Policy

Effective Date: April 13, 2025
Last Revised: August 17, 2026

Ship.com Inc (“Ship.com,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website, mobile application, and related services (collectively, the “Services”). Please read this policy carefully to understand how we handle your personal information.

1. Information We Collect

We collect the following categories of personal information:

Personal Information: Name, email address, phone number, mailing address, payment information.
Account Information: Login credentials, order history, shipping preferences, customer service interactions.
Device Information: IP address, browser type, device type, operating system, unique device identifiers.
Usage Data: Pages visited, features used, time spent, referring/exit pages, clickstream data.
Inferred Data: Profiles or preferences inferred from your activity (e.g., shipping patterns, feature usage).
Geolocation Data: Approximate or precise location data collected via your device or browser (if enabled).
Contact Information (Mobile App): With your permission, we may access your device’s contact list to enable features like contact import or address autofill.

2. How We Collect Information

We collect personal information in the following ways:

When you create an account or register
When you place an order or make a transaction
When you contact customer support
When you subscribe to marketing communications
When you interact with our website, mobile app, or features
Automatically through cookies, SDKs, pixels, and similar tracking technologies

3. How We Use Your Information

We use your information to:

Provide, maintain, and personalize our Services
Process and fulfill orders and transactions
Communicate with you regarding your account, orders, or support requests
Send you marketing communications (with your consent)
Improve the functionality, security, and performance of our website and mobile app
Analyze trends and user behavior to improve products and features
Enforce our Terms of Service and prevent fraud or abuse

4. Text Message Communications

By providing your mobile number, you consent to receive recurring automated promotional and personalized marketing text messages from Ship.com.
Consent is not a condition of purchase. Message and data rates may apply. You may opt out at any time by replying STOP or emailing help@ship.com.

5. Cookies and Tracking Technologies

We use cookies, web beacons, SDKs, and similar technologies to:

Understand and store user preferences
Analyze traffic, usage, and user interactions
Deliver a personalized and efficient user experience

You can manage cookie preferences through your browser settings or by visiting our [Cookie Settings] page.

6. Data Retention

We retain personal information only for as long as necessary to:

Provide our services
Fulfill the purposes outlined in this policy
Comply with legal obligations
Resolve disputes and enforce our agreements

When no longer needed, we securely delete or anonymize personal information.

7. Data Security

We implement industry-standard safeguards to protect your personal information, including:

Secure server environments
SSL/TLS encryption
Role-based access controls
Malware detection and prevention tools

While we take reasonable steps to secure your information, no system is 100% secure.

8. Your Privacy Rights (U.S. Residents)

Depending on your state of residence, you may have the right to:

Access: Request the categories and specific pieces of data we hold about you
Correct: Request correction of inaccurate or incomplete personal information
Delete: Request deletion of your personal information, subject to certain legal exceptions
Portability: Request a copy of your data in a portable format
Opt-Out: Decline the sale or sharing of your personal information (we do not sell personal data)
Appeal: Appeal a denied request in applicable states (e.g., CO, CT, UT, VA)
Non-Discrimination: You will not be penalized for exercising your privacy rights

To exercise your rights, email us at help@ship.com. We verify identity through the phone number associated with your account or by requesting additional information.

9. Do Not Track Signals

We do not currently respond to browser “Do Not Track” signals.
However, you may manage your privacy preferences using technologies such as Global Privacy Control (GPC), where supported.

10. Data Breach Notification

In the event of a data breach, we will notify affected individuals by email or in-app notification within 72 hours, when required by law.

11. Mobile App Privacy

If you use our mobile app, we may collect:

Contact data (with your explicit permission)
Device and usage information
Geolocation data (if enabled)

You can revoke contact or location access via your device’s settings.
We do not sell or share contact data for third-party marketing.

12. Third-Party Disclosure

We do not sell, rent, or trade your personal information.
We may share data with trusted third-party service providers that help us operate our Services. These include:

Payment processors (e.g., Stripe)
Cloud storage providers (e.g., AWS)
Customer support platforms
Analytics and performance tools (e.g., Google Analytics)
Email, SMS, and advertising platforms
Carriers and shipping partners (for example, USPS, UPS, and third-party shipping providers), which receive the sender and recipient name and address information required to produce a shipping label and deliver a shipment
Artificial intelligence infrastructure providers used to operate our AI features (for example, Amazon Web Services / Amazon Bedrock)
Third-party applications, integrations, and AI agents that you authorize to access your account (see “Connected Applications and AI Agents” below)

These providers are contractually obligated to protect your data and use it only for the services they provide to us.

13. Third-Party Links

Our Services may contain links to third-party websites or offers.
We are not responsible for the privacy practices of those external sites.

14. Google and Advertising

We use Google AdSense, Facebook Pixel, and other third-party advertising and analytics tools.
These platforms may use cookies and device identifiers to serve ads based on your past interactions.

To manage your preferences:

Google Ad Settings
Network Advertising Initiative
Digital Advertising Alliance

15. Children’s Privacy (COPPA)

We do not knowingly collect personal data from children under 13 years old.
Our services are not directed to children. If you believe we have inadvertently collected data from a child, please contact us at help@ship.com and we will promptly delete it.

16. Fair Information Practices

In accordance with U.S. fair information principles:

We will notify users by email in the event of a data breach as required by law
We support the right of individuals to pursue legal recourse for privacy violations

17. CAN-SPAM Compliance

We may collect your email to:

Respond to inquiries and fulfill transactions
Send marketing emails (with your consent)

To unsubscribe from promotional emails, click the unsubscribe link in any email or email help@ship.com. We will promptly honor your request.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically.
If changes are material, we will notify you by email and/or a prominent notice on our website or app.

19. Connected Applications and AI Agents

Ship.com offers interfaces that let you authorize third-party software — including AI assistants and autonomous agents — to access your Ship.com account and act on your behalf. These include our partner REST API and our Model Context Protocol (MCP) server, which can be connected to AI assistant products.

You control whether any such connection exists. Access requires you to complete an authorization flow while signed in to your account and to grant consent. We do not enable third-party access to your account by default.

What an authorized connection can access and do. Once you authorize a connection, that software may act as you, subject to the plan you are on, and may:

Read your orders, shipments, tracking status, and order history
Read the name, contact, and shipping address information of the customers in your account
Read your products, reports, shipping analytics, and account settings
Read your postage balance and your shipping transaction history
Create and update orders and customer records
Purchase shipping labels and schedule carrier pickups, which draw on your postage balance
Add funds to your postage balance by charging the payment method you have on file
Send email to your customers on your behalf, subject to the limits of your plan

Actions that spend money, cancel a label or an order, or send messages are presented to you for explicit confirmation — together with a preview of the cost or of the number of recipients — before they are carried out.

What we log. For security, abuse prevention, and troubleshooting, we record the name of each operation an authorized connection performs, when it occurred, how long it took, and whether it failed. When an operation fails, we additionally record the parameters of that failed operation so that we can reproduce and fix it; the parameters of successful operations are not recorded. We retain these records for 90 days.

What we do not receive. We do not receive or store the contents of your conversations with a third-party AI assistant, other than the specific parameters that assistant sends us in order to perform an operation you asked for. None of the operations we make available reads an AI assistant’s memory, chat history, conversation summaries, or files you have uploaded to it.

Revoking access. You may disconnect an authorized application at any time from the list of connected applications in your Ship.com settings, or by emailing help@ship.com. Disconnecting revokes that application’s credentials. Credentials also expire on their own: an access credential expires 24 hours after it is issued, and the renewal credential used to obtain new access credentials expires 180 days after it is issued and is replaced each time it is used. Revoking a connection does not delete information the third party already retrieved; you must contact that third party regarding information in its possession.

20. Artificial Intelligence Features

Ship.com offers features that use artificial intelligence to answer your questions, summarize your shipping activity, draft communications, recommend actions, and automate routine tasks.

What is processed. To respond to a request, we send the AI model the information needed to answer it. Depending on the feature, that may include your orders, shipments, tracking information, the names and addresses of your customers, product information, and your account, subscription, and postage balance details.

Who processes it. We use third-party AI infrastructure providers to run these models. Today we use Amazon Web Services (Amazon Bedrock). These providers act as our service providers and are contractually obligated to protect this information and to use it only to provide the service to us. Whether information sent to a provider may be used to develop or improve that provider’s own models is governed by that provider’s terms; we rely on those terms rather than making an independent commitment here. Where permitted by our Terms of Service (see Section 34, Data Rights and Ownership), we may use information — including anonymized, de-identified, or aggregated information — to evaluate, test, train, and improve our own features, algorithms, and models.

What we retain. We keep a record of your interactions with our AI features, including the feature and model used, the operations performed, the cost incurred, and a shortened, redacted excerpt of your request, so that we can measure quality, control cost, troubleshoot problems, and improve the feature. These records are retained in accordance with Section 6.

Human review. These records and AI-generated output may be reviewed by authorized Ship.com personnel for quality, safety, and troubleshooting purposes.

Limits of AI output. Our AI features provide suggestions and information. They are not a substitute for your own review of shipping, tax, or legal decisions.

21. Information About Your Customers

Ship.com is a platform you use to run your own business. In doing so, you import, upload, or create information about your own customers — names, shipping addresses, email addresses, phone numbers, and order details (“Customer Data”).

We process Customer Data on your behalf and at your direction in order to provide the Services to you. That includes rating and purchasing shipping labels, transmitting to carriers the sender and recipient information they require to deliver a shipment, synchronizing orders with the sales platforms you connect, sending messages to your customers that you initiate or schedule, and operating the features you choose to enable, including AI features and connections you authorize under Section 19.

We do not sell, rent, or trade Customer Data.

You are responsible for having the rights and permissions needed to provide Customer Data to us, for maintaining your own privacy policy, and for responding to your own customers’ privacy requests. Requests concerning Customer Data, including deletion requests, may be sent to help@ship.com; we will honor them except where we must retain information to comply with legal, tax, carrier, or recordkeeping obligations.

22. Contact Us

For privacy-related questions or to exercise your rights, contact:

Email: help@ship.com
Support: help@ship.com
Mailing Address:
Ship.com Inc
125 S Union St
Olean, New York 14760
United States